778bet Privacy Policy — Our Commitment to Data Protection

When you create an account and use our services, 778bet collects certain information. This is done to provide you with a secure, personalized, and improved experience. We never collect data that is not necessary.

Information collected at registration:

• Full name (as per national ID)
• Mobile number and email address
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Payment method details (bKash/Nagad/Rocket number)

Documents collected during KYC verification:

• Copy of national ID or passport
• Proof of address (where applicable)
• Selfie or photo (for identity verification)

Automatically Collected Information:

• IP Address & Device Type
• Browser type and operating system
• Login date and time on the platform
• Gaming Activity Logs
• Cookies & Session Data

778bet uses collected data solely for specific, legitimate purposes. Every piece of information is used for a defined reason in line with our privacy policy.

• Account Management: Creating, verifying, and maintaining your account
• Service Delivery: Gaming, Betting & Transaction Processing
• Security Assurance: Prevention of Fraud, Scams & Money Laundering
• Customer Support: Resolving your questions and complaints
• Personalized Experience: Suggesting games and offers tailored to your preferences
• Legal Obligations: Meeting regulatory authority requirements
• Sending Notifications: Sending promotions, bonuses & important updates (only with your consent)
• Platform Improvement: Analyzing and improving user experience

778bet stores your data on secure servers that operate in accordance with the international security standard ISO 27001. Your information is kept encrypted and accessible only to authorized personnel.

Data Retention Period:

• All data is retained for as long as your account remains active
• Even after account closure, certain data may be retained for up to 5 years due to legal obligations
• KYC documents are retained for a maximum of 7 years (in accordance with international AML guidelines)
• Transaction records are retained for up to 5 years
• Gaming logs are retained for up to 2 years

Once the retention periods above have passed, your data is securely deleted. We do not hold on to any information beyond what is necessary.

778bet never shares your personal information with third parties for commercial purposes. However, there are certain circumstances under which data may be shared:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions
• Game Providers: Limited data is shared with licensed game providers for the operation of Live Casino games and slots
• Legal Authorities: Data may be disclosed in response to a valid order from a court or regulatory authority
• Fraud Prevention Agencies: Collaboration with recognized agencies to detect fraudulent activity

Every third party is bound by strict confidentiality agreements with 778bet and may only use your data for the specific purpose it was shared.

Cookies are small data files stored in your browser. 778bet uses cookies to improve site functionality and personalize your experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

778bet believes every user should have full control over their own data. You have the following rights:

• Right to Access: You can request to know what information we hold about you
• Right to Rectification: You may request corrections to inaccurate or outdated information
• Right to Erasure: You may request deletion of your data under certain conditions
• Right to Restrict Processing: You can object to certain uses of your data
• Right to Data Portability: You can request a copy of your data in a portable format
• Right to Withdraw Consent: You can opt out of marketing communications at any time

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

778bet services are strictly for users aged 18 and above. We do not knowingly collect or process data from minors.

If we are informed that a minor has created an account, we will immediately close that account and delete all collected data.

If a parent or guardian believes their child is using 778bet, please contact our support team immediately. We will take prompt action.

778bet protects your data with multiple layers of security. Our security team monitors systems 24/7.

• 256-bit SSL Encryption: All data transmission is fully encrypted
• Firewall Protection: Advanced firewall to prevent unauthorized access
• Two-Factor Authentication (2FA): An additional layer of protection at login
• Regular Security Audits: Regular audits by third-party experts
• Suspicious Activity Detection: Automatic alerts for unusual login activity or transactions
• Data Backup: Your data is backed up securely on a regular basis

Keep in mind — no system on the internet can guarantee 100% security. That's why we also encourage you to use a strong password and never share it with anyone.

778bet may update this Privacy Policy may update this policy. If changes are made, the "Last Updated" date at the top of this page will reflect the revision.

For significant changes, we will notify you in the following ways:

• SMS notifications to your registered mobile number
• Email notifications (if an email address is on file)
• Pop-up notifications when logging into the platform

Continued use of 778bet after an updated policy is published will be considered acceptance of the new terms. We recommend reviewing this page regularly.

If you have any questions, comments, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We are always ready to help.

• Live Chat: Use the platform's live chat for 24/7 support
• Email: [email protected] (typically responds within 24 hours)

For requests to delete, correct, or obtain a copy of your data, we aim to respond within 30 days. Complex cases may take a little longer, but every request is taken seriously.